In September 2011, Iron Mountain began conversing with a cross-section of the Iron Mountain Connect user base in an effort to understand what challenges they were facing, how they interact with Iron Mountain Connect, and what areas of improvement they would like to see in a future release. This gave users the opportunity to express their “must-have and nice-to-have” preferences for a future release of the popular customer portal.
I thought I’d share with you some of the top enhancements requested by Iron Mountain Connect users. We’ll be showcasing more of these features at ARMA 2012 in Chicago, but for now here is a sneak preview and how it might impact you:
- Make me more efficient!
Users like to be efficient. With so many tasks to perform each day, how you interact with Iron Mountain can impact productivity. We’re focusing on making a big impact by reducing the number of clicks or steps it takes to perform a transaction. Small potatoes? We don’t think so. How does 67% reduction sound? Pretty big, right? And if that’s an activity that hundreds of users perform every day, it’s a significant impact to our customers and users. A simple example: one new enhancement to Iron Mountain Connect will reduce the number of clicks needed to Change Department on Three Boxes from 15 clicks to 5 clicks. We’ll be sharing more efficiency metrics like these at ARMA.
- Let me manage more than “one box at a time”.
Let’s say you have a list of pre-defined SKP barcodes. Where you once would have needed to enter each barcode separately, you’ll soon be able to copy and paste the list into a search panel and find those specific boxes in a single query. You’ll then be able to apply an action to those boxes in a single step. For example, users will be able to select many boxes at once and then update metadata, place a retrieval order, or perform a refile in a single step rather than making changes manually box by box, or submitting multiple transactions.
- Make the system easy to use.
Consistency is the secret to developing usable records management applications. That’s why our customers asked for greater continuity and consistency for Iron Mountain Connect ordering processes, such as pickups, retrievals, and supplies. The result makes the process of ordering faster, easier, more intuitive, and – as a result – users will require less or no training.
- Enhance search functionality to produce more useful results.
The latest modifications to Iron Mountain Connect will make the expression, “finding a needle in the haystack,” a tired and irrelevant statement. Our customers want more accurate search results. Users who were frustrated by the existing advanced search in the past will appreciate the usability improvements to come with the new design of Iron Mountain Connect. The goal: More precise search results and less noise to get you to the information you need faster.
- Ability to manipulate search results.
Customers want greater flexibility in viewing their search results. For example, let’s say your search returns more than 1,000 results. Using new enhanced search capabilities, you’ll have the ability to apply search filters to refine your results. Users will soon be able to tailor their results display according to the status of a box, by department, create date, and more, which makes getting to the information you need faster and easier.
I’m excited to share more about these and other new features and functions of Iron Mountain Connect with you at ARMA 2012. Stop by the Iron Mountain Solutions Lab for a live, 1:1 demo (booth 509). Or, I invite you to join us at ARMA for a sneak preview of the latest modifications to Iron Mountain Connect at the Technology Forum luncheon. The luncheon will be hosted in McCormick Place Lakeside Building between 11:30am and 1pm on Sunday September 23, 2012. You can register here.
I look forward to your comments and meeting you at the Conference.